Sales Terms & Conditions
Naturalmente Mediterraneo is committed to providing excellent products and service, as well as making sure you are completely satisfied. If you have any issues or questions at all about a product of ours, please give us the opportunity to clarify and put things right.
These conditions shall apply to all sales transactions between Naturalmente Mediterraneo and the purchaser.
All prices quoted on this website are accurate at the time of publication, are quoted in €uros and where appropriate include the Spanish sales tax (IVA) at the current rate. The price does not include the delivery of the order to the purchaser. This is an additional cost, unless otherwise stated.
SECURE ONLINE PAYMENT
Naturalmente Mediterraneo provides a secure payment system. The purchaser may pay by Paypal, bank or credit card payment through a secure Servired system, or bank transfer. Products will only be shipped once payment has been received in full.
Naturalmente Mediterraneo will make every effort to dispatch orders within 48 hours (working days) of receipt of payment. You can see further details about our Shipping and Delivery at http://naturalmentemediterraneo.com/en/content/18-shipping.
YOUR RIGHT TO CANCEL
You have a right to cancel your entire order in writing within seven days of receipt and receive a refund of all charges. You will need to return the item(s) at your own cost.
OUR RETURNS POLICY
If you are not entirely happy with the products that you have chosen you may return them to us within 7 days of receipt. We will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, unopened and with the original packaging. Return of an item is at your own cost unless the item is faulty. A redelivery charge (at our standard rates) will apply to all items returned for exchange.
Certain items are excluded from our returns policy for hygiene and safety reasons. These items can only be returned in accordance with your legal rights and are toiletries and beauty products if the packaging seals have been broken.
If you have received the wrong items
Occasionally mistakes do happen. We're very sorry if this has happened to you, but you have our sincere promise that we'll do our best to get the correct items to you as soon as possible. Please call us at (0034) 950 109 159 or email email@example.com to organize a return.
Our address for any returns is:
Ctra. Vera-Garrucha Nº32B, Las Marinas , Vera 04621, Almeria, España
DAMAGED OR FAULTY PRODUCTS
If the products are damaged or found to be faulty, the purchaser should contact Naturalmente Mediterraneo within three days of receipt of the products. Damaged products must be returned to Naturalmente Mediterraneo suitably packaged. Naturalmente Mediterraneo will replace or refund the items concerned.
Please note that product colour and texture variations occur occasionally, and naturally as part of the handmade manufacturing process and nature of the raw plant ingredients we use.
COMPLAINTS AND CUSTOMER SERVICE
The purchaser should inform Naturalmente Mediterraneo immediately of any problems by telephone (0034) 950 109 159, or email firstname.lastname@example.org. Complaints are taken very seriously by Naturalmente Mediterraneo and will be dealt with within 5 working days, although most complaints can be handled within a few hours. Please note that the purchaser is also welcome to contact Naturalmente Mediterraneo on any issue relating to their order on the contact telephone, or email listed above. Operating hours are from 10:00am to 2:00pm, 5:30 – 8:30pm Monday to Saturday.
DISCLAIMER & LIMITATIONS OF LIABILITY
While Naturalmente Mediterraneo uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and will not be responsible for any errors or omissions or for the results arising from the use of such information. While Naturalmente Mediterraneo takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Naturalmente Mediterraneo will not be responsible nor liable for your use of any other websites which you may access via links within this website. Naturalmente Mediterraneo does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Naturalmente Mediterraneo. The entire liability of Naturalmente Mediterraneo under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Naturalmente Mediterraneo will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
COPYRIGHT AND TRADEMARKS
The contents of this website - text, pictures, photographs, designs, logos are the copyright trademark or registered trademark of Naturalmente Mediterraneo or its content and technology providers or their respective owners. ALL RIGHTS RESERVED.
OUR CONTACT INFORMATION AND DETAILS
CTRA. Vera-Garrucha 32B, Las Marinas, Vera 04621, Almeria, España
(0034) 950 109 159 or (0034) 655 299 494